Data Center Manager, DCC Communities
Tasks
- Act as subject matter expert for data center operations
- Assign tickets to technicians and operators
- Coordinate on-call schedule
- Develop career paths
- Drive technology innovation and automation
- Ensure customer experience improvements
- Improve workflows and throughput
- Lead process improvement
- Manage absence and vacations
- Manage data center operations
- Manage day-to-day data center operations
- Manage large scale events outages
- Manage queue and shift scheduling
- Manage team performance
- Measure and meet operational KPIs
- Oversee hardware logistics
- Prioritize trouble tickets
- Recommend and oversee policies and procedures
- Recruit and train data technicians
- Serve as call leader
- Update internal tools
Perks/Benefits
Skills/Tech-stack
AWS | Automation | Call Support | Client-Server | Client-server environments | Data center | Data center operations | Hardware Diagnostics | Hardware logistics | Incident Management | KPI Management | Network Diagnostics | On-Call | On-call support | Production Facilities | Queue management | SLAs | Server environments | Shift scheduling | Technical writing
Education
Bachelor of Arts | Bachelor of Engineering | Bachelor of Science | Bachelor of Science in Computer Science | Bachelor of Science in Engineering | Bachelor of Science in Mathematics
Roles
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