ServiceNow ITSM & AI Solutions Consultant
Tasks
- Build and refine custom GPTs
- Conduct stakeholder interviews
- Configure prompt patterns logic flows rules
- Coordinate user acceptance testing
- Create business and functional requirements
- Design ServiceNow ITSM solutions
- Develop AI automation prototypes
- Develop user stories acceptance criteria
- Maintain traceability documentation standards
- Oversee prototype review for technical soundness
- Recommend improvements using out of the box capabilities
- Support AI intake prioritization and QA
- Support Incident and Request Management governance
- Support Knowledge Management governance
- Support Service Catalog and Service Portal governance
- Support release readiness for AI enabled tools
- Translate operational needs into requirements
- Triage defects and validate issues
Perks/Benefits
- N/A
Skills/Tech-stack
Azure AI | Code Development | Custom GPT | Generative AI | ITIL | ITSM | Incident Management | Knowledge Management | LLM | Language Models | Large Language Models | Live chat | Low Code | Low code development | Machine Learning | Problem Management | Prompt engineering | Service Catalog | Service Portal | Service Request | ServiceNow | ServiceNow Assist | Virtual Agent
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