Data Analyst, CRM & AI
Tasks
- Analyze CRM and service data
- Analyze customer service data to provide insights
- Build reports and dashboards
- Gather reporting requirements with Product IT and Operations
- Identify trends and improvement opportunities
- Integrate service data into Power BI and analytics platforms
- Measure impact of CRM capabilities and AI solutions
- Monitor and improve data quality
- Monitor service performance and operational KPIs
Perks/Benefits
- N/A
Skills/Tech-stack
Business Intelligence | CRM Analytics | Data Quality | Excel | Power BI | QlikView | SQL | Salesforce
Education
Bachelor of Engineering | Bachelor of Science | Master of Science
Roles
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