Open Enrollment Specialist
Tasks
- Assist members brokers and employees with insurance inquiries
- Document customer interactions and resolutions
- Handle inbound calls during open enrollment
- Learn and apply healthcare and insurance procedures
- Meet productivity quality and attendance expectations
- Navigate multiple software applications
- Provide empathetic customer service
- Research and resolve enrollment and benefits issues
Perks/Benefits
- 401k retirement plan
- Dental insurance
- Disability insurance
- Employee assistance program
- Health savings account
- Life insurance
- Long-term disability
- Medical insurance
- Paid time off
- Short-term disability
- Transportation benefits
- Vision insurance
Skills/Tech-stack
Call Center | Communication | Customer Service | Documentation | Healthcare insurance | Insurance claims | Medicare | Multitasking | Open enrollment | Problem Solving
Education
N/A
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