Order Fulfillment Team Lead
Tasks
- Collaborate with warehouse and logistics partners
- Coordinate shipment execution with delivery dates
- Create dashboards and performance reports
- Execute service recovery
- Lead and develop fulfillment team
- Manage end to end order management
- Monitor KPIs and manage escalations
- Onboard and train new hires
- Optimize supply chain and fulfillment processes
- Provide proactive customer communication
- Resolve order backlog
Perks/Benefits
- N/A
Skills/Tech-stack
Advanced Excel | Backlog Management | Customer Service | ERP systems | KPI Monitoring | Lean Six Sigma | Logistics | Order Management | Power BI | SQL | Service recovery | Six Sigma | Stakeholder management | Supply Chain | Warehouse Operations
Roles
Customer Service Team Lead | Lead | Operations | Operations Team Lead | Team Lead
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