Ownership Experience Analytics Manager (m/w/d)
Offenbach, Hesse, DE, 63067
EUR 76K-76K (estimate) Mid-level Full Time
Tasks
- Analyze VOC data
- Analyze trends and NSC performance
- Benchmark CX performance
- Collaborate cross-functionally
- Define KPI frameworks
- Develop and enhance CX tools
- Drive automation initiatives
- Ensure data integrity
- Evaluate and implement new technologies
- Lead customer experience management
- Manage complaint handling
- Manage digital transformation
- Optimize customer journeys
- Oversee CX platforms
- Produce performance reporting
- Support strategic decision-making
- Test new CX modules
Perks/Benefits
- Car Sharing Program
- Complimentary daily lunch
- Fitness Facility Access
- Flexible working hours
- Highly international working environment
- Hybrid working policy
- Lease mobility program
- Professional development
- Sports club membership
- Subsidized breakfast
Skills/Tech-stack
Advanced Excel | Artificial Intelligence | Benchmarking | Customer Journey | Customer Journey Management | Data Integrity | Data analytics | Journey Management | KPI Management | Machine Learning | Medallia | NPS | Power Automate | PowerPoint | SPSS | VOC systems | Voice of Customer
Education
Related jobs
-
(Senior) Manager Finance Analytics (m/w/d) EUR 75K-85KAI Agents | Access Management | Artificial Intelligence | Data Governance | Data ModelingBike leasing | Career Training | Company smartphone | Family support | Fitness programsSenior-level Full Timemehrere Standorte, DE12h ago
-
Asset allocation | Derivatives | Fixed Income | Foreign Exchange | MATLABHybrid workMid-level Full TimeEuropa, Deutschland R12h ago
-
360 Customer View | AI Automation | Business Data Cloud | Business Development | Customer ViewCompany car | E-learning | Equipment provided | First class train ticket | Fitness voucherSenior-level Full TimeMünster, Nordrhein-Westfalen, DE; Dortmund, Nordrhein-Westfalen, DE; … R2d ago
-
ARR | Business Modeling | CAC | Feature Engineering | Financial ModelingFitness membership | Flexible working hours | Free office drinks | Hybrid work model | Job ticketMid-level Full TimeLeipzig, Germany R4d ago
-
Adobe Creative | Adobe Creative Cloud | Creative Cloud | Jira | MiroMid-level Full Time TemporaryGütersloh (Smart Home), Germany4d ago
-
Airflow | Apache Kafka | Apache Parquet | Artificial Intelligence | CI/CDContinuous learning | Flexible working models | Great benefits | Health and well-being | Hybrid workSenior-level Full TimeGarching bei München, DE, 857484d ago
-
Data Quality and BI Governance Manager (w/m/d) EUR 55K-65KAccess Management | Atlan | Azure Data | Azure Data Factory | Business IntelligenceAdditional holiday days | Childcare subsidy | Corporate benefits | Employee discounts | Employer health insurance subsidyMid-level Full TimeDüsseldorf, Germany5d ago
-
Airflow | Artificial Intelligence | BigQuery | CRM | Channel profitabilityCollaborative team environment | Company pension plan | Employee discounts | Employee events | Exciting responsibilitiesMid-level Full TimeMannheim, Germany5d ago
-
Sr. Tech AI/ML Product Manager - Job Hunt Engine USD 80K-120KA/B | A/B Testing | Agents | Artificial Intelligence | B testing38 days off | Competitive package | Equity | Fast growth | Global companySenior-level Full TimeGermany - Remote R5d ago
-
Founders Associate - AI/ML Consulting Lead EUR 70K-90KClient Relationship Management | Client relationship | Feature Engineering | Machine Learning | Network BuildingC level growth path | Equity track | Fitness membership | Flexible working hours | Free drinksMid-level Full TimeLeipzig, Germany R6d ago
-
Manager AI Solutions (m/w/d) EUR 60K-60KAPI | Artificial Intelligence | Automation | Customer Success | Data integrationAdditional paid time off | Coaching and mentoring | Company fitness program | E-bike leasing | Employee benefitsMid-level Full TimeDortmund (mobiles Arbeiten)6d ago
-
API | Data Analysis | Data Pipelines | Deep learning | ELTBicycle leasing | Company events | Corporate benefits | Deutschlandticket subsidy | ESG and CSR engagementMid-level Full TimeStuttgart, Baden-Württemberg, Deutschland6d ago
-
(Associate) Manager Data Science & AI (m/w/d) EUR 50K-60KAgent systems | Amazon Web Services | Artificial Intelligence | Cloud Computing | Cloud platformCompany Car via Salary Conversion | Company fitness | Duz-culture | Family service | Flexible vacationMid-level Full Timebundesweit, Germany R7d ago
-
Data Quality and BI Governance Manager (w/m/d) EUR 55K-65KAtlan | Azure Data | Azure Data Factory | DBT | Data CatalogAdditional days off | Company pension | Corporate benefits | Employee discounts | Ergonomic Office FurnitureMid-level Full TimeDüsseldorf, Germany11d ago
-
Adtech | Analytics engineering | Attribution Modeling | Data Engineering | Data Product ManagementAnnual development budget | Company bike leasing | Company events and team activities | Company pension scheme | Flexible work hoursSenior-level Full TimeHamburg R11d ago
-
AWS | Azure | Cloud Computing | Cloud platform | Computer VisionCareer development | Flexible working hours | Hybrid work | Travel readiness | Unbefristet contractSenior-level Full TimeDeutschlandweit & Hybrid Work R11d ago
-
Cloud Architecture | Enterprise Integration | LLM Evaluation | Language Models | Large Language ModelsFlexible working hours | Generous vacation | Parental leave | Visa sponsorshipSenior-level Full TimeMunich, Germany12d ago
-
Agentic Workflows | Artificial Intelligence | Data Engineering | LLM | Learning operationsBicycle subsidy | Corporate discounts | Corporate pension plan | Digital meal vouchers | Educational budgetMid-level Full TimeBerlin, Germany13d ago
-
Fachgebietsleiter:in Data & AI Solutions EUR 60K-70KAdvanced Analytics | Artificial Intelligence | Backtesting | Change Management | Cloud ComputingMid-level Full TimeRicklingen, Germany13d ago
-
Artificial Intelligence | Constraint Programming | Data Science | Decision Intelligence | Enterprise IntegrationFlexible working models | Health and wellbeing | Learning opportunities | Skill growthMid-level Full TimeWalldorf, DE, 6919015d ago
-
Analytics Strategy | CRM | Data analytics | Integration | Management systemsMid-level Full TimeMünchen, DE, 8093916d ago
-
Principal Business Consultant - EU Analytics EUR 60K-78KAdvanced Analytics | Artificial Intelligence | Business Consulting | Change Management | Commercial excellenceCareer progression | Work anywhere | Work from homeSenior-level Full TimeGermany - Berlin19d ago
-
Artificial Intelligence | Business planning | Business value | Business value calculation | Data platformsSenior-level Full TimeWalldorf, DE, 6919019d ago
-
Artificial Intelligence | Automation | BI Dashboards | Data Validation | LLMMental health support | Supported language coursesMid-level Full TimeMunich Headquarters20d ago
-
Werkstudent*in (m/w/d) Procurement Analytics EUR 30K-34KAd-Hoc | Ad-hoc analysis | Dashboard Development | Data Architecture | Data AutomationHealth and wellness programs | Job ticket subsidy | On-site cafeteriaEntry-level Part TimeBad Schwartau, DE20d ago