Agentic AI & Contact Center AI Architect, Director
New York - 300 Madison Avenue, United States
USD 155K-410K Senior-level Full Time
Tasks
- Configure routing and queuing
- Define vision scope roadmap value case
- Deliver AI enabled customer experience solutions
- Design and configure CCaaS platform architecture
- Develop customer data strategy
- Develop reporting analytics and outbound dialer strategy
- Implement conversational AI solutions
- Implement workforce management
- Integrate CRM and telephony systems
- Lead cross functional teams from strategy to deployment
- Lead customer experience transformation programs
- Manage plans budgets and benefits realization
Perks/Benefits
- 401k
- Dental insurance
- Discretionary bonus
- Holiday pay
- Medical insurance
- Sick leave
- Vacation
- Vision insurance
Skills/Tech-stack
AI | CCaaS | CRM Integration | Conversational AI | Customer Data | Customer Data Platform | Data Manipulation | Data Visualization | Data platform | Data strategy | Language Processing | Machine Learning | Natural Language | Natural Language Processing | Outbound dialer | Queuing | Routing | Statistical modeling | Telephony Integration | Workforce Management
Education
Bachelor of Engineering | Bachelor of Science | Master of Science
Roles
AI | AI Architect | Architect | Contact Center AI Architect | Data Architect | Solution Architect
Regions
Countries
States
Cities
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