Bellman Supervisor

Tasks

• Accommodate guest requests
• Answer telephones with proper etiquette
• Assign rooms and activate room keys
• Balance and drop receipts
• Compile and review daily reports and logs
• Complete cashier and closing reports
• Count and secure bank at shift start and end
• Enter Marriott Rewards information
• Follow up to ensure requests are met
• Obtain manual authorizations
• Prepare and review written documents accurately
• Process guest check ins
• Process payment types and vouchers
• Provide directions and property information
• Report accidents injuries and unsafe conditions
• Report theft concerns to loss prevention and security
• Secure payment before issuing room keys
• Serve as first point of contact for fair treatment process
• Set up guest accounts
• Train evaluate counsel motivate and coach employees
• Verify and adjust billing
• Verify form of payment
• Verify guest identity

Perks/Benefits

• N/A

Skills/Tech-stack

Billing reconciliation | Cashiering | Customer Service | Daily reporting | Identity verification | Marriott Rewards | Payment Processing | Point of Sale | Room Assignment