Performance Analytics Specialist - Remote(US/Canada)

Remote, United States R

USD 80K-100K Mid-level Full Time

@ S...

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Found 20d ago

Tasks

Analyze call center trends
Analyze call volume and scheduling
Analyze lead source conversion
Assess training effectiveness
Assist capacity planning
Conduct root cause analysis
Create performance scorecards
Develop operational dashboards
Evaluate campaign ROI
Identify improvement opportunities
Implement reporting tools
Manage reporting packages
Measure QA monitoring trends
Provide data and reporting requirements
Provide data-driven recommendations
Support CRM and telephony reporting
Support IVR IVA and AI initiatives
Support agent and team coaching
Support forecasting and staffing analysis
Track KPI performance

Perks/Benefits

Skills/Tech-stack

Education

Associate Degree | Bachelor of Engineering | Bachelor of Science | Master of Science

Roles

Regions

North America

Countries

United States

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