Operations Data Analyst (CXM)
Taguig, Metro Manila, Philippines
PHP 420K-480K (estimate) Mid-level Full Time
Tasks
- Analyze CX performance data
- Build dashboards and reports
- Collaborate with cross-functional teams
- Conduct ad hoc analysis
- Forecast volumes and staffing needs
- Generate data-driven insights
- Model SLA risk exposure
- Optimize data pipelines and manual trackers
- Present findings to stakeholders
- Validate data accuracy and governance
Perks/Benefits
- N/A
Skills/Tech-stack
Apps Script | Customer Experience | Customer Experience Metrics | Customer satisfaction | Dashboard Development | Data Governance | Data Pipelines | Data Studio | Data Visualization | Experience Metrics | Google Apps | Google Apps Script | Google Data Studio | Google Sheets | Net Promoter Score | Predictive Modeling | Python | SLA management | SQL | Tableau | Vendor Scorecards
Education
Bachelor of Engineering | Bachelor of Science | Master of Science
Roles
Analyst | Data Analyst | Operations | Operations Data Analyst
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