Process Improvement and Analytics Manager, Bureau of Vital Statistics
Tasks
- Analyze customer service metrics and response times
- Analyze incident reports and service quality indicators
- Analyze operational workflows volumes and processing times
- Analyze staffing needs and workload trends
- Coordinate UAT and implement eVital enhancements
- Coordinate onboarding and training effectiveness
- Design and analyze operational tracking datasets
- Develop AI incorporation opportunities
- Develop escalation procedures and policies
- Develop test and evaluate operational enhancements
- Document research findings and recommendations
- Identify bottlenecks and propose data driven solutions
- Lead performance evaluations and probationary reviews
- Monitor performance against targets and prepare reports
- Monitor records retention and document security compliance
- Oversee mailroom and lobby operational workflow
- Support continuity of operations planning and emergency response
- Troubleshoot and document system issues risks and requirements
Perks/Benefits
- Loan forgiveness
- Pension plan
- Premium-free health insurance
- Tax-deferred savings program
- Work from home up to two days per week
- Worksite wellness program
Skills/Tech-stack
AI | Acceptance Testing | Business Rules | Customer Service | Customer service metrics | Data Analysis | Data-Driven Decision Making | Data-driven | Database Analysis | Decision Making | Microsoft Excel | Operational Research | Performance Metrics | Project coordination | Quality Assurance | Service Metrics | Training Management | User Acceptance | User Acceptance Testing | Workflow redesign | Workforce Planning
Education
Regions
Countries
States
Cities
Related jobs
-
Featured Feat. Associate Director, Data Labs USD 167K-167KAWS | Cloud Computing | Compute Infrastructure | Data Analysis | LLM GovernanceConference speaking opportunities | Hybrid work schedule | Media appearancesSenior-level Full TimeWashington, District of Columbia, 20004, United … R25d ago
-
Manager, Campaign Analytics USD 149K-186KAI | Data Analysis | Data Storytelling | Data Visualization | Experiment design401k match | Commuter benefits | Dental insurance | Disability insurance | Family planning supportMid-level Full TimeNew York City16h ago
-
Analytics Pricing Manager USD 82K-116KBusiness Intelligence | CPQ | Dashboard Development | Data Analysis | Forecasting401k | Disability insurance | Employee stock purchase plan | Health insurance | Life insuranceMid-level Full TimeMIDDLETOWN, PA, US, 17057-31971d ago
-
Sr. Compensation Manager, R&D USD 217K-299KCompensation Management | Compensation frameworks | Data Analysis | Equity compensation | ExcelAnnual performance bonus | Equity | Health benefits | Paid time off | Retirement benefitsSenior-level Full TimeMountain View, California; San Francisco, California1d ago
-
Manager 2, Business Operations & Analytics USD 121K-182KBusiness Process | Business process improvement | Dashboarding | Data Analysis | Data IntegrityMid-level Full TimeMN - St Paul, 10 River …1d ago
-
Sr Product Manager - Data Science USD 92K-167KData Analysis | Data Visualization | Distributed Computing | Healthcare | Hive401k savings plan | Annual incentive bonus plan | Disability insurance | Employee assistance program | Paid HolidaysSenior-level Full TimeChicago Illinois HQ (300 E. Randolph …1d ago
-
Administrative support | Attendance tracking | Basic Office Operations | Compliance reporting | ConfidentialityCompany paid benefits | Dental insurance | Health insurance | Holiday Breaks | Life insuranceMid-level Full TimeTrotwood, OH1d ago
-
AVP, Technical Data Analysis USD 175K-210KAgile | Business Intelligence | Cloud Computing | Confluence | Data Analysis401k match | Disability insurance | Employee wellness program | Health insurance | Life insuranceExecutive-level Full TimeWarren, NJ, United States1d ago
-
Associate Director – CMC Data Steward – DSCS Digital USD 129K-203KBusiness Rules | Business Rules Management | Controlled vocabularies | Data Governance | Data Governance Framework401k | Dental insurance | Flexible work arrangements | Hybrid work model | Medical insuranceMid-level Full TimeUSA - Pennsylvania - West Point, …1d ago
-
Manufacturing Manager-Surgical Robotics/OTTAVA USD 118K-179KChange Management | Content Creation | Data Analysis | Digital Content Creation | Digital contentMid-level Full TimeUS328 CA Santa Clara - 5490 …1d ago
-
Agile | Cost Schedule Performance | Cost Schedule Performance Monitoring | Data analytics | Microsoft Excel9/80 work schedule | Flexible work schedule | Learning opportunities | Paid time off | Relocation assistanceSenior-level Full TimeFLME229, United States1d ago
-
Senior Media Manager (Media Analytics) USD 60K-140KData Analysis | Data Visualization | Excel | Smartsheet | TableauHybrid workSenior-level Full TimeCleveland, Ohio, United States1d ago
-
Program Manager, AI & Data USD 125K-165KAgile | Amazon Web Services | Artificial Intelligence | Azure DevOps | Cloud platformMid-level Full TimeUS - Remote R1d ago
-
Associate Principal, Strategic Finance & Analytics USD 157K-172KDashboarding | Data Analysis | FP AND | FP and A | Financial ModelingMid-level Full TimeUnited States1d ago
-
Data Analysis | Data Integrity | Data Visualization | Employee Engagement | ExcelEmployer paid dental | Employer paid vision | Employer-paid medical | Hybrid scheduleSenior-level Full TimeNew York, NY, United States R1d ago
-
API Design | Data Modeling | Distributed Systems | Low Latency | Low-Latency SystemsHybrid workMid-level Full TimeHQ-San Francisco1d ago
-
Manager, Analytics and Market Research USD 137K-202KAgile | Data Analysis | Data Visualization | Dataiku | Machine Learning401k | Health insurance | Long-term incentive program | Paid time offMid-level Full TimeMettawa, IL, United States1d ago
-
AI Ready | AI-Ready Data | Business Analytics | Cause analysis | DashboardingMid-level Full TimeLewisville, TX, US1d ago
-
Sr Sales Manager - Fulfillment Managed Services USD 120K-135KContract Negotiation | Financial Modeling | Microsoft Excel | Microsoft PowerPoint | Pipeline Management401k match | Company holidays | Company paid life insurance | Company-paid disability insurance | Dental insuranceSenior-level Full TimeCharlotte, NC, US1d ago
-
AI and Analytics Delivery Project Manager USD 131K-218KAWS | Cloud Architecture | Data Analysis | Data Modeling | DatabricksHybrid work | Up to 10 percent travelSenior-level Full TimeGilbert, Arizona, United States; Lake Mary, …1d ago
-
Head of Data Analytics (Consumer Mobile App) – Remote USD 200K-250KA/B | A/B Testing | AI | Adjust | AmplitudeRemote work | Visa sponsorship not preferredExecutive-level Full TimeSunnyvale, California, United States R1d ago
-
Manager, Enrollment USD 85K-106KData Analysis | Enrollment operations | HIPAA | Health insurance | Operational reportingCareer advancement | Criminal background check required | Professional culture | Work from homeMid-level Full TimeWI, United States2d ago
-
Manager, Data Transformation & Conversion Services USD 110K-140KAI | Automation | Data Conversion | Data Migration | Data integrationBirthday Bonus Day | Health & wellness days | Holiday time | Medical, dental & vision coverage | Vacation timeMid-level Full TimeChicago, IL, United States R2d ago
-
Actuary, Analytics/Forecasting USD 129K-177KActuarial modeling | Business Intelligence | Cause analysis | Data Analysis | Data Governance401k retirement savings | Dental insurance | Disability insurance | Health insurance | Life insuranceExecutive-level Full TimeRemote US, United States R2d ago
-
AVP, Customer Strategy & Marketing Analytics USD 206K-310KAttribution | CRM | Churn Reduction | Customer Data | Customer Data Platform401k plan | Accidental death insurance | Adoption reimbursement | Employee assistance program | Employee discountsExecutive-level Full TimeAtlanta, Georgia2d ago