Product Analyst
Bengaluru, India (Onsite)
INR 1670K-2129K (estimate) Mid-level Full Time
Tasks
- Analyze agent behavior and failure patterns
- Analyze routing latency and cost data
- Analyze self serve customer funnel
- Build LLM as judge evaluation pipelines
- Build dashboards and reporting scripts
- Compute WER and quality metrics
- Create and curate golden datasets
- Design and track evaluation metrics
- Evaluate ASR and transcript quality
- Generate cross customer call insights
- Perform inter rater reliability analysis
- Present findings to product ML and infra stakeholders
- Run LLM model benchmarking
- Run cohort and retention style analysis
Perks/Benefits
Skills/Tech-stack
ASR Evaluation | Cohort Analysis | Cost analysis | Dashboards | Data Visualization | DeepEval | Funnel Analysis | Hypothesis Testing | Inter-rater reliability | Krippendorff Alpha | LLM Evaluation | LLM-as-judge | Latency analysis | Machine Learning | Machine Learning Benchmarking | Pandas | Python | Routing Analytics | SQL | Statistical Testing | Transliteration Normalization | WER
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