Professional Services Engineer (GenAI)
Tasks
- Conduct client consultations and provide consultative support
- Configure and implement CXone solutions
- Develop AI and bot applications
- Implement knowledge assistant engines
- Integrate CRM systems and APIs
- Maintain documentation and processes post handover
- Manage system lifecycle development and change control
- Optimize and maintain AI bots
- Perform business analysis for user needs
- Perform risk analysis for enterprise solutions
- Plan and oversee end to end project rollouts
Perks/Benefits
- Career growth opportunities
- Hybrid work model
- Office and remote work schedule
- Remote work flexibility
Skills/Tech-stack
ACD | AI | API Integration | ASR | Automation | Bot development | CRM Integration | Chatbots | Contact center | Contact center solutions | Generative AI | IVR | Knowledge Management | Language Understanding | Machine Learning | NLU | Natural Language | Natural Language Understanding
Education
Bachelor of Arts | Bachelor of Engineering | Bachelor of Science
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