IN_Senior Associate_GE4CX Conversational AI Developer_GCC_Advisory_Bangalore
Bengaluru Millenia, India
INR 2000K-4500K (estimate) Senior-level Full Time
Tasks
- Apply LLM fine tuning and prompt engineering
- Build REST APIs webhooks and middleware integrations
- Build scalable secure solutions on GCP
- Configure intents entities playbooks prompts and fulfillment logic
- Create CX insights analytics dashboards
- Deliver end to end project requirements architecture design and testing
- Design conversational AI workflows
- Develop multi turn multimodal agents
- Develop virtual agents using Dialogflow CX and Vertex AI
- Ensure security compliance and data privacy
- Implement agent assist knowledge recommendations and response suggestions
- Implement voice biometrics sentiment analysis and real time guidance
- Integrate with CRM and telephony systems
Perks/Benefits
- N/A
Skills/Tech-stack
AHT | API Management | Agent Assist | Apigee | Avaya | BigQuery | CSAT | CX Insights | Cisco | Cloud Run | Cloud Storage | Cloud platform | Contact Center AI | Contact center | Data Studio | Dialogflow CX | Fine Tuning | Gemini API | Genesys | Google Cloud | Google Cloud Platform | Google Kubernetes | Google Kubernetes Engine | Intent Accuracy | Kubernetes Engine | LLM Fine-tuning | Looker | Multi-Modal | Multi-modal AI | NPS | Node.js | Playbooks | Prompts | Pub/Sub | Python | RAG | REST APIs | Salesforce | Vertex AI | Webhooks
Education
Roles
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