Senior Quantitative and Qualitative Researcher- Remote
Nationwide Remote Office (US99), United States
R
USD 119K-202K Senior-level Full Time
Tasks
- Analyze research results to uncover insights
- Analyze voice of the customer feedback and behavioral data
- Apply human centered design principles across touchpoints
- Conduct surveys interviews usability tests and ethnographic studies
- Create research artifacts reports personas journey maps service blueprints data visualizations
- Define CX success metrics and evaluate impact
- Design quantitative and qualitative research studies
- Develop and deploy survey strategy
- Link research insights to service performance and outcomes
- Partner with designers and data scientists to validate concepts
- Present findings to stakeholders
- Provide strategic direction on data visualization
- Synthesize qualitative and quantitative data into insights
Perks/Benefits
Skills/Tech-stack
Data Analysis | Data Visualization | Ethnographic Research | Figma | Human Centered | Human-Centered Design | Journey Mapping | Microsoft Excel | Microsoft Office | Mixed methods | Mixed methods research | Persona development | Power BI | Qualitative research | Qualtrics | Quantitative Research | Service Blueprinting | Service Design | Survey design | Tableau | Usability Testing | User Interviews | Voice of the Customer
Education
Bachelor of Arts | Bachelor of Engineering | Bachelor of Science
Roles
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