Automation & AI Engineer
Remote - Philadelphia, Pennsylvania, United States
R
USD 108K-150K (estimate) Mid-level Contract
Tasks
- Automate data synchronization ITSM CMDB observability identity asset management
- Automate incident creation enrichment routing escalation remediation
- Automate request fulfillment
- Automate service fulfillment
- Automate ticket routing
- Build AI assisted ticket summarization
- Build automated approval flows
- Build guided support experiences
- Build onboarding/offboarding workflows
- Build webhooks integrations
- Create KPI dashboards
- Create event-driven integrations
- Create operational runbooks
- Define ITSM automation roadmap
- Design AI driven incident triage
- Design ITSM workflows
- Design digital employee experiences
- Design responsible AI governance
- Develop REST API integrations
- Develop automation business cases
- Develop intelligent knowledge management
- Drive continual improvement with analytics
- Enable predictive operations
- Enable self healing automation
- Ensure security & audit compliance
- Identify automation opportunities
- Implement AI change risk assessment
- Implement AI knowledge retrieval
- Implement AIOps workflows
- Implement middleware integrations
- Integrate ITSM platform with systems
- Integrate monitoring alerting into ITSM
- Maintain automation backlog
- Maintain documentation testing procedures runbooks
- Measure automation effectiveness
- Modernize legacy ITSM platforms
- Perform AI root cause analysis
- Support audit compliance reviews
Perks/Benefits
Skills/Tech-stack
AIOps | CMDB | Change Management | Chatbot | Event Driven | Event-driven architecture | ITAM | ITIL | ITSM | Incident Management | JSON | JavaScript | Knowledge Management | Microsoft Power | Microsoft Power Platform | Middleware | Observability | Power Platform | Powershell | Problem Management | Python | REST API | ServiceNow | Virtual Agent | Webhooks
Regions
Countries
States
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