Technical Support Lead (Asia Pacific incl. China coverage)
Tasks
- Collaborate with developers on integration issues
- Coordinate root cause analysis of system failures
- Develop tools systems and processes to improve reliability
- Identify product issues and drive improvements
- Manage incident resolution coordination
- Troubleshoot customer technical issues
Perks/Benefits
- N/A
Skills/Tech-stack
Customer Service | ELK | Go | HTTP | HTTPS | Incident Management | JSON | Loki | Monitoring | Python | REST | SQL | Splunk | Troubleshooting
Education
Roles
Lead | Support Lead | Technical Support | Technical Support Lead
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