Customer Centric Engineer

Palo Alto, California, United States; Remote, Global; US & Europe Remote; US Remote R

USD 144K-181K (estimate) Senior-level Full Time

@ A...

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Found 17h ago

Tasks

Analyze logs, reproduce issues, debug code
Collaborate with product engineering and ingestion teams on escalations
Create customer facing resources FAQs troubleshooting guides training materials
Expand technical skills through training and certifications
Guide customer onboarding for DataHub
Monitor customer health metrics and advocate improvements
Optimize customer usage and address inefficiencies
Provide advanced technical support to customers via multiple channels
Troubleshoot complex software configuration issues
Troubleshoot networking and integration issues

Perks/Benefits

Skills/Tech-stack

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Customer Centric Engineer

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