Quality Manager, Data & Insights Analytics
Tasks
- Analyze agent behavior and quality trends
- Build quality performance dashboards
- Collaborate with quality assurance compliance operations and vendor management
- Develop reporting solutions
- Ensure quality data integrity
- Identify process opportunities using metrics
- Integrate data tools into quality monitoring
- Support vendor oversight and internal reporting
- Transform raw data into actionable insights
Perks/Benefits
- Dental coverage
- Medical coverage
- Paid time off
- Remote work support
- Retirement savings options
- Vision coverage
- Wellness programs
Skills/Tech-stack
CRM | Dashboarding | Data analytics | Interaction Analytics | Medicare Advantage | Medicare Compliance | Medicare Part D | Medicare supplement | Microsoft Excel | NICE CXone | Part D | Power Query | Quality management | Reporting | SQL | Telesales
Education
Bachelor of Arts | Bachelor of Engineering | Bachelor of Science
Roles
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