Bellman/Concierge

Tasks

• Answer guest questions about rooms and hotel services
• Anticipate guest needs
• Assist maintenance and housekeeping with entrance upkeep
• Assist other departments
• Cross sell room types and services
• Deliver in room dining services
• Deliver luggage to guest rooms
• Demonstrate professional hotel presence
• Ensure resolution and follow up
• Greet guests on arrival
• Keep entrances and walkways free of debris
• Maintain lobby front of house presence
• Monitor driveway entrance traffic flow
• Offer activities and services
• Own the lobby
• Provide concierge local knowledge of Banff
• Provide exceptional guest service
• Provide personalized guest service
• Report guest comments and irregularities
• Welcome guests to the property

Perks/Benefits

• Accommodations during hiring process

Skills/Tech-stack

Guest service | Interpersonal Communication | Upselling