Americas Analytics Client Service Specialist
Ciudad de Mexico, Mexico
MXN 650K-720K (estimate) Mid-level Full Time
Tasks
- Analyze market performance and data for clients
- Build AI assisted solutions to improve service efficiency
- Communicate with clients on case status and resolution
- Create and update client knowledge base articles
- Develop client relationships through proactive follow up
- Ensure SLA targets and escalation protocols are met
- Lead knowledge-sharing sessions
- Maintain client relationships by sharing product and model information
- Manage client cases end to end from intake to resolution
- Mentor junior team members through coaching and feedback
- Provide client feedback to internal teams
- Respond to client inquiries on MSCI products and methodology
Perks/Benefits
- Collaborative workspaces
- Employee resource groups
- Flexible working arrangements
- Learning opportunities
Skills/Tech-stack
Artificial Intelligence | At risk | C++ | Capital asset pricing model | Client Relationship Management | Client relationship | Credit Risk | Equity Portfolio | Equity portfolio construction | Factor risk models | Financial Modeling | Machine Learning | Market Risk | Modern portfolio theory | Multi Factor Risk Models | Multi-Factor | Optimization | Portfolio Theory | Portfolio construction | Pricing Model | Python | Quantitative Analysis | R | Relationship Management | Risk models | Value-at-Risk
Education
N/A
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