Relationship Officer.Injaz-RBG-DBC PL Fulfillment.Retail Banking Group
Tasks
- Collect documents for personal loans and credit cards
- Ensure adherence to service standards and SLA
- Escalate customer complaints to management
- Follow up with sales team and customers
- Identify document anomalies and escalate
- Pre screen applications and credit facilities
- Provide feedback on process and service issues
- Schedule customer appointments for document collection
- Verify document authenticity
Perks/Benefits
- N/A
Skills/Tech-stack
Appointment Scheduling | Cause analysis | Customer Service | Document verification | Microsoft Excel | Microsoft Word | Root Cause Analysis | Root cause
Education
Bachelor of Arts | Bachelor of Engineering | Bachelor of Science
Roles
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