Request Fulfillment Lead
Remote, United States
R
USD 110K-147K (estimate) Senior-level Full Time
Tasks
- Analyze trends to improve service delivery
- Coordinate with Service Desk and IT teams
- Ensure SLA compliance
- Identify process improvement opportunities
- Log and track customer requests
- Maintain records and generate performance reports
- Oversee request fulfillment team
- Prioritize and assign requests
- Resolve hardware software and IT assistance issues
Perks/Benefits
- 401k match
- Annual awards
- Biometric screenings
- Commuter perks
- Disability insurance
- Entertainment discounts
- Flu shots
- Life insurance
- Performance reviews
- Pet insurance
- Referral bonus
- Tuition assistance
- Virtual health visits
- Wellness programs
Skills/Tech-stack
Customer Service | Hardware Support | ITSM | Prioritization | Request Fulfillment | Service Level | Service Level Agreements | Software support | Ticketing
Education
N/A
Roles
IT | IT Service Manager | Manager | Service Desk Manager | Service Manager
Related jobs
-
AI Program Manager USD 75K-90KCross-Functional Collaboration | Cross-functional | Functional collaboration | Milestone tracking | PrioritizationMid-level Full TimeRemote - Nebraska, United States R4d ago
-
Embedded Caris Operations Manager - Maryland USD 70K-90KAudit compliance | CRM | Case management | Cross-Functional Collaboration | Cross-functionalFlexible Site Integration | Periodic travel | Training and Compliance TrainingMid-level Full TimeRemote - Maryland, United States R6d ago
-
Audit management | COB | Change Management | Corrective actions | Customer ServiceMid-level Full TimeIdaho WFH, United States R13d ago
-
Clinical Laboratory Manager - Pre and Post Analytics USD 86K-126KAutomation management | Customer Service | Information Systems | Laboratory Information Systems | Laboratory managementFlexible scheduling | Health insurance | Professional development opportunities | Retirement plan optionsMid-level Full Time80 Blossom Street Boston (Gray Jackson), … R21d ago
-
Enrollment Manager USD 52K-92KCall Center | Call center management | Communication | Customer Service | Employee Benefits401k match | Discount programs | Health benefits | Paid Holidays | Paid time offMid-level Full TimeTelecommuter, Tennessee, United States R24d ago