Robotics Support Engineer
Tasks
- Analyze software logs
- Create maintenance tickets
- Debug support cases
- Develop troubleshooting steps for technicians
- Escalate complex issues to engineering
- Guide restaurant operators through problems
- Maintain documentation and SOPs
- Monitor fleet health dashboards
- Recreate issues in lab for root cause analysis
- Test hardware components in lab
- Troubleshoot robotics system issues
Perks/Benefits
Skills/Tech-stack
Cause analysis | Data Analysis | Datadog | Debugging | Jira | Log Analysis | Remote troubleshooting | Root Cause Analysis | Root cause | SOP Development | Technical documentation | Troubleshooting
Education
N/A
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