Application Production Support Engineer - Generative AI Tools- Assistant Vice President
Location(s): Pune, Maharashtra, India
INR 4000K-6000K (estimate) Executive-level Full Time
Tasks
- Automate support tasks
- Collaborate with engineering teams
- Communicate with stakeholders
- Contribute to continuous improvement
- Create runbooks
- Develop and maintain documentation
- Develop troubleshooting guides
- Diagnose production issues
- Document and escalate incidents
- Follow incident management procedures
- Identify data inconsistencies
- Implement fixes
- Improve support efficiency
- Investigate API errors
- Monitor application health
- Proactively address potential issues
- Resolve performance bottlenecks
- Support on-call rotation
- Track metrics and anomalies
- Troubleshoot infrastructure problems
- Update knowledge base articles
Perks/Benefits
Skills/Tech-stack
AWS | Azure | Bash | Change Management | Datadog | DevOps | Docker | Generative AI | Google Cloud | Grafana | Incident Management | Kubernetes | MLOps | Machine Learning | Monitoring | Problem Management | Prometheus | Python | Scripting | Stakeholder management | Transformers
Education
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