Technical Support Analyst (Weekend Coverage)
Dinastía, Nuevo León, Mexico - Remote
R
MXN 220K-230K (estimate) Entry-level Full Time
Tasks
- Classify issue type
- Collaborate with cross-functional teams
- Create update and track tickets
- Document incidents and actions
- Escalate issues to engineering
- Monitor systems for anomalies
- Perform basic troubleshooting
- Provide client status updates
- Triage incidents
Perks/Benefits
- Bereavement days
- Car insurance preferential rates
- Discounts
- English and Spanish classes
- Flexible schedules
- Health insurance
- Holidays and vacations
- Laptop policy
- Life happens days
- Life insurance
- Maternity and paternity leave
- Work-from-home bonus
Skills/Tech-stack
Analytical Skills | Client Communication | Data Validation | Incident Management | Issue Triage | JavaScript | Jira | Ticketing systems | Troubleshooting
Education
N/A
Related jobs
-
Mid-level Full TimeRemote, Mexico R30d ago
-
Analysis Services | Azure SQL | Azure SQL Data | Azure SQL Data Warehouse | CSSContinuing education | Flexible hours | Health coverage | Paid time off | Remote workMid-level Full TimeCiudad Nezahualcóyotl, Mexico R1mo ago
-
Analysis Services | Azure SQL | Azure SQL Data | Azure SQL Data Warehouse | CSSFlexible hours | Health coverage | Paid time off | Remote work | StipendMid-level Full TimeMonterrey, Nuevo León, Mexico R1mo ago
-
AWS | Analysis Services | Azure | Azure SQL | Azure SQL DataBonuses | Company-sponsored courses | Flexible hours | Health coverage | Paid time offMid-level Full TimeCiudad Juárez, Mexico R1mo ago
-
Azure SQL | Azure SQL Data | Azure SQL Data Warehouse | CSS | DAXContinuing education | Flexible working hours | Health coverage | Paid time off | Remote workMid-level Full TimeLeón, Guanajuato, Mexico R1mo ago
-
Azure SQL | Azure SQL Data | Azure SQL Data Warehouse | DAX | Data WarehouseContinuing education | Flexible working hours | Health coverage | Office stipend | Paid time offMid-level Full TimeCuliacán, Sinaloa, Mexico R1mo ago
-
Azure SQL | Azure SQL Data | Azure SQL Data Warehouse | CSS | DAXContinuing education | Flexible working hours | Health coverage | Paid time off | StipendMid-level Full TimeZapopan, Jalisco, Mexico R1mo ago
-
Amazon AWS | Azure SQL | Azure SQL Data | Azure SQL Data Warehouse | CSSCompany sponsored training | Continuing education | Flexible working hours | Health coverage | Paid time offMid-level Full TimeEcatepec de Morelos, Mexico R1mo ago
-
AWS | Azure SQL | Azure SQL Data | Azure SQL Data Warehouse | CSSFlexible hours | Health coverage | Paid time off | Remote work | Training and certificationsMid-level Full TimeSan Luis Potosi, Mexico R1mo ago
-
Azure SQL | Azure SQL Data | Azure SQL Data Warehouse | CSS | DAXFlexible hours | Health coverage | Office stipend | Paid time off | Remote workMid-level Full TimeSaltillo, Coahuila, Mexico R1mo ago
-
FBS Data Production Support Analyst (Data Pipelines) MXN 600K-840KCause analysis | Data Integrity | Data Pipelines | Data Warehousing | ETLCareer development | Flexible work arrangements | Health insurance | Home office model | Paid time offSenior-level Full TimeMexico - Remote R1mo ago