Application Technology Support Analyst
Tasks
- Communicate technical issues to non-technical audiences
- Conduct root cause analysis and implement fixes
- Coordinate incident resolution and service recovery
- Document troubleshooting steps and best practices
- Facilitate knowledge sharing and training
- Identify technical risks and suggest improvements
- Manage ticket queues and prioritize tasks
- Participate in security audits and compliance assessments
- Provide second line support for SQL AWS applications
- Troubleshoot SQL databases and perform query analysis
Perks/Benefits
- Birthdays days off
- Employee assistance program
- Flexible work arrangements
- Food vouchers
- Health insurance
- Life insurance
- Paid vacation
- Professional development programs
- Social responsibility leave
- Work environment with team activities
Skills/Tech-stack
AWS | Bash | Cause analysis | Cloud | Grafana | Incident Management | Infrastructure as Code | Jira | Kubernetes | Oracle | PostgreSQL | Powershell | Python | Root Cause Analysis | Root cause | SQL | SQL Server | ServiceNow | Splunk | “as-code”
Education
N/A
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