Senior Analyst Conversational AI Analytics
Tasks
- Analyze A B tests on conversational flows
- Analyze conversation transcripts and session data
- Apply NLP evaluation methods
- Build and maintain dashboards
- Conduct mixed methods UX research
- Coordinate with AI and engineering teams
- Define conversational AI KPIs
- Ensure logging and event tracking for analytics
- Establish baseline performance benchmarks
- Flag regression and drift
- Identify friction points and misunderstood intents
- Map conversation flows to user journeys
- Monitor model and flow performance
- Own conversational AI measurement framework
- Partner with applied AI team on evaluation
- Present insights to senior stakeholders
- Run conversation audits
- Support qualitative usability testing
- Translate interaction data into recommendations
Perks/Benefits
Skills/Tech-stack
A/B | A/B Testing | B testing | Conversation transcripts | Conversational AI | Dashboards | Dialogue Management | Entity recognition | Fallback Handling | Intent Recognition | Journey Mapping | LLM Evaluation | Language Processing | Looker | Mixed methods | Mixed methods research | NLP evaluation | Natural Language | Natural Language Processing | Power BI | Prompt evaluation | Python | Qualitative coding | Quantitative Analysis | R | Retrieval-Augmented Generation | SQL | Sentiment Analysis | Tableau | UX research | Usability Testing | User Journey | User Journey Mapping
Education
N/A
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