Senior Business Operations Analyst (Reporting and Analytics)
Tasks
- Build advanced dashboards and models
- Build and automate customer adoption dashboards
- Configure and optimize CRM ChurnZero health score
- Create and manage churn risk models
- Design develop and optimize reporting dashboards
- Design monitor and interpret performance metrics
- Gather requirements and translate into technical solutions
- Identify opportunities for reporting and process improvements
- Perform churn and contraction analysis
- Present key metrics to stakeholders
- Support reporting initiatives and projects
- Work independently with high visibility
Perks/Benefits
Skills/Tech-stack
CRM | Churn modeling | Customer Success | Customer Success Metrics | Dashboard Development | Data Analysis | Data Visualization | Excel | Power BI | Reporting | Success metrics | Workflow automation
Education
Roles
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