Senior Contact Center & AI Architect
Tasks
- Assess risks and compliance with information security teams
- Define and maintain contact center standards policies and guidelines
- Drive continuous improvement of services and architecture
- Drive onboarding and deployment of Webex Contact Center Enterprise
- Ensure consistency scalability and security
- Ensure secure scalable system architecture
- Evaluate and adopt new technologies
- Lead contact center transformation initiatives
- Lead contact center voice solution design
- Lead conversational AI solution design
- Maintain documentation and SOPs
- Partner with stakeholders to define solutions
- Translate business requirements into scalable architectures
Perks/Benefits
- Career development opportunities
- Diversity and inclusion
- Flexible work arrangements
- Healthcare benefits
Skills/Tech-stack
Agile | Calabrio | Call Studio | Cisco CUCM | Cisco Call Studio | Cisco PCCE | Cisco UCCE | DNS | Equinix Fabric | Equinix Fabric Interconnects | Fabric Interconnects | Firewall | Google CCAI | Infinitus FastTrack | Load Balancer | MS Teams | Proxy | Quality of Service | SD-WAN | SIP | Salesforce | Salesforce Service | Salesforce Service Cloud | Salesforce Voice | Salesforce Voice Connect | Service Cloud | TCP | Telemate | UDP | VXML | Webex | Webex CCAI | Webex Contact Center | Webex Contact Center Enterprise
Education
Associate Degree | Bachelor of Engineering | Doctorate Degree | Master of Science
Roles
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