Senior Customer Contact Optimization Analyst
Hyderabad, Telangana, India
INR 2156K-2647K (estimate) Senior-level Full Time
Tasks
- Analyze data sets for trends
- Collaborate with cross-functional teams
- Conduct quality audits
- Create reports & dashboards
- Ensure accurate reporting and documentation
- Evaluate customer interaction processes
- Identify process improvement opportunities
- Maintain performance metrics
- Present insights and recommendations
- Provide training and coaching
- Support customer engagement enhancements
Perks/Benefits
Skills/Tech-stack
AI tools | CRM | Data Analysis | Data Visualization | Excel | Power BI | Process Improvement | Qlik | Reporting | Stakeholder management | Tableau | Workflow Optimization
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