Senior Data Analyst (Customer Experience)
Tasks
- Analyze agent performance bottlenecks
- Audit data integrity and reporting alignment
- Convert datasets into executive business insights
- Develop fine tune AI tools for data processing
- Develop maintain automated reporting dashboards
- Implement predictive modeling for CX
- Monitor productivity metrics
- Oversee incentive systems calculations
- Own customer experience data infrastructure
Perks/Benefits
- Cafeteria benefits plan
- English classes
- Equipment provided
- Hackathons
- Hybrid working
- Internal learning platform
- Maternity cover contract
- Paid training
- Paid volunteering day
- Remote work days
- Training budget
Skills/Tech-stack
AI Automation | Data Integrity | Data Quality | Data Studio | Data Visualization | Google Data Studio | Machine Learning | Predictive Modeling | Reporting dashboards | SQL | Tableau
Education
N/A
Roles
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