Senior Data Scientist - Healthcare Contact Center Sales and Routing Analytics - Remote
Primary location: Minnetonka, Minnesota
USD 112K-193K Senior-level Full Time
Tasks
- Align enhancements with business objectives and reporting needs
- Analyze contact center interactions and routing performance
- Apply analytics and AI ML insights to improve sales conversion
- Develop routing conversation optimization use cases
- Identify drivers of enrollment conversion and journey friction
- Improve Medicare and DTC contact center performance
- Present analytical findings to technical and non technical stakeholders
- Refine requirements and validate outcomes for delivery readiness
- Support data validation UAT and production readiness
- Translate business requirements into technical outcomes
- Translate operational challenges into analytical solutions
Perks/Benefits
- 401k contribution
- Comprehensive benefits package
- Equity stock purchase
- Incentive and recognition programs
- Remote work flexibility
Skills/Tech-stack
Analytics | Artificial Intelligence | Business Analytics | Business Intelligence | Call Center | Call center metrics | Contact center | Contact center analytics | Conversation Management | Data Modeling | Data Science | Data Validation | Databricks | Healthcare insurance | Machine Learning | Medicare | Requirements Gathering | Routing optimization | SQL | Telephony | UAT
Education
N/A
Roles
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