Senior Director, Customer Data Platforms
US - GA - Atlanta, United States
USD 202K-229K Senior-level Full Time
Tasks
- Align operational capabilities with customer needs
- Define modern operating models
- Design and deploy customer automation solutions
- Drive digital fluency change management and adoption
- Ensure alignment with digital architecture governance and security
- Establish performance metrics and dashboards
- Identify automation opportunities
- Integrate customer data across systems
- Lead cross functional end to end customer experience initiatives
- Lead customer operations transformation
- Monitor industry trends and emerging technologies
Perks/Benefits
- N/A
Skills/Tech-stack
Agile methodology | Automation | Business Intelligence | Business Process | Business Process Design | Change Management | Decision Making | Development Life Cycle | Microsoft Azure | Process Design | Query Language | Risk Management | SQL | Software Development Life Cycle | Software development | Structured Query | Structured Query Language | Vendor management | Waterfall model
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