Senior Manager, Analytics & BI- Service Interactions

Toronto, ON, CA, M5C2T6

CAD 86K-129K (estimate) Senior-level Full Time

@ S...

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Found 1d ago

Tasks

Build high performance team environment and people strategy
Build performance measurement frameworks
Create executive ready strategic analytics recommendations
Design measure and refine service journeys
Develop client experience strategies
Develop scalable dashboards scorecards and reports
Ensure compliance with operational compliance AML ATF sanctions and conduct risk
Influence data architecture and interaction taxonomies
Lead service interaction analytics and BI
Provide service interaction data requirements
Support problem solving in analytics engineering
Track industry trends in financial services and CX

Perks/Benefits

Skills/Tech-stack

Education

Bachelor of Engineering | Bachelor of Science | Master of Management | Master of Science

Roles

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Senior Manager, Analytics & BI- Service Interactions

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