Senior Manager, Analytics & BI- Service Interactions
Toronto, ON, CA, M5C2T6
CAD 86K-129K (estimate) Senior-level Full Time
Tasks
- Build high performance team environment and people strategy
- Build performance measurement frameworks
- Create executive ready strategic analytics recommendations
- Design measure and refine service journeys
- Develop client experience strategies
- Develop scalable dashboards scorecards and reports
- Ensure compliance with operational compliance AML ATF sanctions and conduct risk
- Influence data architecture and interaction taxonomies
- Lead service interaction analytics and BI
- Provide service interaction data requirements
- Support problem solving in analytics engineering
- Track industry trends in financial services and CX
Perks/Benefits
- Community engagement
- Competitive rewards program
- Diversity, equity & inclusion
- Employee resource groups
- Flexible vacation
- Personal days
- Sick days
- Tuition assistance
- Upskilling
- Workplace accommodations
Skills/Tech-stack
Agile | Azure Databricks | BigQuery | Cloud platform | Data Architecture | Data Governance | Data Privacy | Data Visualization | Excel | Google Cloud | Google Cloud Platform | Machine Learning | Power BI | Python | R | SQL | Statistical modeling
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