Senior Robotics Solutions Engineer
US328 CA Santa Clara - 5490 Great America Pkwy, United States
USD 125K-201K (estimate) Senior-level Full Time
Tasks
- Coach junior colleagues on service processes
- Communicate issues and opportunities to management
- Demonstrate equipment setup and adjustment
- Execute documentation and team metrics
- Improve customer service processes
- Interface with systems engineering product support quality
- Lead robotic systems service team
- Maintain fleet availability and uptime
- Perform troubleshooting using data log analysis
- Plan and execute new processes
- Provide status updates to senior management
- Recommend hardware and peripheral equipment
- Set up move maintain repair de install systems
- Support service solutions using engineering methods and ECO processes
Perks/Benefits
Skills/Tech-stack
Customer Service | Customer support | Customer support operations | Data Analysis | Documentation | ECO process | Electro-mechanical | Electro-mechanical tools | Hardware selection | Incident Management | Mean Time To Repair | Mechanical tools | Microsoft Excel | Microsoft PowerPoint | Process Improvement | Project Management | Quality Assurance | Robotics | Support operations | Technical documentation | Training | Troubleshooting | Uptime
Regions
Countries
States
Cities
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