Senior Technical Support Engineer – Elastic Cloud Storage
Cork, Co. Cork, Ireland
EUR 39K-57K (estimate) Senior-level Full Time
Tasks
- Analyze customer issues identify causes recommend solutions document problems
- Contribute to problem resolution databases and assist on complex cases
- Maintain closed loop communication for issue resolution status
- Resolve technical issues using diagnostic procedures
- Share knowledge lead problem recreation and failure analysis
- Support customer cases via phone email and online channels
Perks/Benefits
- N/A
Skills/Tech-stack
Backup and archiving | Cisco | Enterprise networking | Kubernetes | Linux | Networking | Remote diagnostics | Troubleshooting | VMware
Education
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