Service Cloud Data Analyst | Remote
Tasks
- Administer Service Cloud Voice
- Analyze workforce management data
- Build KPI and financial reporting
- Configure call queues and routing
- Create reports and dashboards
- Develop forecast models
- Maintain Calabrio and scheduling
- Maintain employee phone skills
- Manage AWS telephony systems
- Support Voice and queue issues
Perks/Benefits
- 401k plan
- Adoption Assistance
- Care days
- Equipment provided
- Healthcare
- Holiday pay
- Maternity and paternity leave
- Mission trip time
- Remote work
- Travel for team gatherings
- Vacation and sick time
- Work from anywhere
Skills/Tech-stack
AWS | AWS Connect | Calabrio | Call Queue | Call Queue Management | Cloud Voice | Dashboards | Forecasting | Key Performance Indicators | Microsoft Excel | Performance indicators | Pivot Tables | Queue management | Routing | SQL | Salesforce Service | Salesforce Service Cloud | Service Cloud | Service Cloud Voice | Telephony | Workforce Management
Education
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