Services Specialist - Customer Order and Fulfillment
Tasks
- Analyze customer feedback
- Coordinate cross functional teams for shipments
- Execute customer experience processes
- Host customer visits
- Lead ad hoc customer experience projects
- Maintain customer pricing data
- Maintain exchange and scrap replacement rules
- Manage customer order status
- Prepare customer performance reviews
- Provide quotations
- Resolve customer issues for orders on hold
- Respond to customer inquiries
- Review purchase orders
- Support contract obligation communication
- Support standard work and kaizen initiatives
- Update invoices
Perks/Benefits
- N/A
Skills/Tech-stack
Aviation industry | Aviation industry knowledge | Customer Experience | Customer order management | Data analytics | Dispute resolution | Industry knowledge | Invoice processing | Microsoft Excel | Microsoft Word | Order Management | Organizational skills | Performance Management | Planning | Process Analysis | Purchase Order Management | Purchase order | Quotation Management
Education
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