Senior Customer Success Manager
Tasks
- Advise customers on MongoDB best practices
- Build and execute account plans
- Collect customer feedback for product improvement
- Contribute to Customer Success program enhancements
- De-escalate and resolve critical customer issues
- Develop new customer engagement strategies
- Document customer interactions in CRM
- Forecast customer churn and growth
- Lead executive business reviews
- Manage customer relationships and cross-team collaboration
- Participate in onboarding and team development
Perks/Benefits
- 401k
- Equity
- Fertility and adoption assistance
- Flexible paid time off
- Health benefits
- Mental health counseling
- Parental leave
- Stock purchase
Skills/Tech-stack
Account Management | Business acumen | CRM software | Communication | Cross-team | Cross-team Collaboration | Customer Relationship Management | Customer Success | Customer relationship | Problem Solving | Relationship Management | Stakeholder management | Strategic Planning | Team Collaboration | Technical Consulting | Technology advocacy
Education
Roles
Related jobs
-
Robotics Program Manager, Product Data Operations USD 134K-202KBash | Data Curation | Data Quality | Data Quality Management | Data pipelineOnsite workMid-level Full TimeBurlingame, CA19h ago
-
Technical Program Manager, Office of the CEO USD 167K-230KAI product lifecycle | AWS | Agile | Azure | Cloud PlatformsMid-level Full TimeMenlo Park, CA19h ago
-
Technology Program Manager USD 167K-230KAI First | AI First Automation | AI coding | AI coding tools | AI/MLMid-level Full TimeSunnyvale, CA19h ago
-
Manager - Crossix Analytics Services USD 110K-180KAnalytics | Client Relationship Management | Client relationship | Critical Thinking | Data InterpretationBasic life insurance | Charitable giving program | Company-Paid Holidays | Dental insurance | Flexible PTOMid-level Full TimePennsylvania - Philadelphia1d ago
-
Analytics | Business Modeling | Credit modeling | Customer Experience | Customer experience strategy401k | Dental insurance | Fully remote | Life insurance | Medical insuranceSenior-level Full TimeMissouri Work at Home, United States R1d ago
-
Sr. Project Manager, AI USD 150K-220KAgent Orchestration | Artificial Intelligence | Compliance | Data Flow | Data flow designHybrid work | Professional growth | Work-life balanceSenior-level Full TimeRemote, US R1d ago
-
Backtesting | Executive Communication | KPI Development | LLM Applications | Language ModelsBackup childcare | Financial coaching | Health care coverage | Mental health support | Onsite health and wellness centersSenior-level Full TimeJersey City, NJ, United States1d ago
-
AWS Athena | Adobe Analytics | Adobe Customer Journey | Adobe Customer Journey Analytics | Amazon S3Backup childcare | Continuing education | Financial coaching | Health care coverage | Mental health supportMid-level Full TimeChicago, IL, United States1d ago
-
Principal Event Marketing Operations Manager USD 153K-264KAsana | Communication | Customer Service | Data Analysis | Google SuiteSenior-level Full TimeUnited States1d ago
-
Data Management | Data licensing | Jira | Market Data | Master DataMid-level Full TimeNew York, New York, United States1d ago
-
Senior Engagement Manager, West USD 155K-171KBudgeting | Margin management | Project Management | Risk Management | Schedule management401k match | Dental insurance | Employer paid disability coverage | Flexible spending accounts | Medical insuranceSenior-level Full TimeUnited States, Remote R1d ago
-
Confluence | Dependency management | GitHub | Jira | Program Management401k matching | Dental insurance | Home Technology Stipend | Medical insurance | Paid HolidaysSenior-level Full TimeCollege Park, Maryland, United States; Oxford, …1d ago
-
Lead, Advanced Analytics, Product USD 157K-185KA/B | A/B Testing | B testing | Causal Inference | Competitive IntelligenceSenior-level Full TimeUnited States1d ago
-
Product Manager - Data Platform USD 143K-214KAI machine learning | Analytics | Cross-Functional Collaboration | Cross-functional | Data EngineeringDental insurance | Employee discounts | Matching 401k | Medical insurance | Paid time offMid-level Full TimeUnited States, San Mateo, CA1d ago
-
Engagement Manager, Embedded - Pod 4, USA USD 150K-200KAgile delivery | Change Management | Customer communication | Organizational Change | Organizational Change Management401k | Dental insurance | Flexible PTO | Health insurance | Life insuranceMid-level Full TimeUnited States, United States1d ago
-
Technical Program Manager, MSL Infra USD 167K-230KAI systems | Analytical Thinking | Cross-Functional Collaboration | Cross-functional | Dependency managementMid-level Full TimeBellevue, WA | Menlo Park, CA … R1d ago
-
Finance Manager, AI/ML Finance USD 171K-248KAutomation | Benchmarking | Business Intelligence | Data analytics | Financial ModelingSenior-level Full TimeSunnyvale, CA, USA1d ago
-
Senior Technical Program Manager II, Applied AI USD 240K-334KAI Agents | Accuracy Metrics | Cross-functional | Cross-functional leadership | Customer interactionSenior-level Full TimeWaterloo, ON, Canada; Cambridge, MA, USA1d ago
-
Bankruptcy | Collections | Compliance | Data Analysis | Foreclosure401k match | Adoption Assistance | Dental insurance | Emergency and Disaster Fund | Employee mortgage loan programMid-level Full TimeAZ - Tempe - 2116 E …2d ago
-
Artificial Intelligence | Automation | Change Management | Data Analysis | Go-to-marketMid-level Full TimeCulver City, California, USA2d ago
-
Sr. Technical Program Manager, AI Engagement USD 123K-254KArtificial Intelligence | Automation | Business Requirements | Business requirements documentation | Change ManagementSenior-level Full TimeSan Francisco, CA, US; Remote, US R2d ago
-
Data Visualization Manager USD 168K-205KAlteryx | Automation | Budget Management | Change Management | Data MigrationBackup childcare | Financial coaching | Health care coverage | Mental health support | On-site health and wellness centersSenior-level Full TimeWilmington, DE, United States2d ago
-
Senior People Analytics Partner USD 118K-166KAttrition Analysis | DEI Analytics | Data Governance | Data Quality | Data Visualization401k plan | Employee assistance program | Employee stock purchase plan | Flexible spending account | Health savings accountSenior-level Full TimeSan Jose, CA, United States2d ago
-
Senior Manager, Sales Technology & Data Governance USD 155K-222KAI | Acceptance Testing | Account Management | Beta Testing | CRM customization401k retirement plan | Health insurance | Meal allowance | Paid flexible holidays | Paid parental leaveSenior-level Full TimeNew York, NY2d ago
-
Vice President, Data Governance USD 97K-138KAgile | Collibra | Data Controls | Data Governance | Data ManagementFlexible resources and tools | Paid leave | Paid volunteer time | Wellbeing programsExecutive-level Full TimeNew York, NY, United States2d ago