Speech Analytics Administrator

Tasks

• Administer Cresta platform
• Collaborate with cross-functional teams
• Configure speech analytics components
• Create searches and dashboards
• Enforce naming conventions
• Maintain rules and categories
• Maintain scorecards and evaluation frameworks
• Maintain system documentation
• Maintain taxonomy structures
• Manage system updates and enhancements
• Manage users and access
• Monitor data quality
• Perform ad hoc system updates
• Provide guidance to business users
• Support QA and operations calibration sessions
• Support governance efforts
• Support reporting logic
• Support special projects
• Translate business and compliance requirements into configurations
• Troubleshoot platform issues
• Validate analytics outputs

Perks/Benefits

• N/A

Skills/Tech-stack

Access Management | Compliance requirements | Contact center | Contact center technologies | Conversation Intelligence | Cresta | Dashboards | Data Quality | Data quality monitoring | Evaluation Frameworks | Microsoft Office | QA Calibration | Quality monitoring | Reporting | Rules Engine | Scorecards | Searches | Speech Analytics | System Administration | Taxonomy design | User Access Management | User access