Sr Business Control Specialist - Complaints Strategy & Analytics Analyst
Tasks
- Analyze customer complaints for trends and volume drivers
- Conduct root cause analysis for remediation
- Create data driven recommendations for risk mitigation
- Develop and maintain dashboards and scorecards
- Extract and transform data from multiple sources
- Monitor KPIs and identify out of tolerance results
- Perform statistical analysis to identify emerging risks
- Prepare executive level presentations and reporting
- Use automation and AI enabled analytics for reporting
Perks/Benefits
Skills/Tech-stack
Automation | Cause analysis | Dashboarding | Data Mining | Data Modeling | Data Transformation | Data integration | Excel | KPI Monitoring | Power Query | PowerPoint | Risk Management | Root Cause Analysis | Root cause | SQL | Statistical Analysis
Education
Bachelor of Engineering | Bachelor of Science | High School Diploma
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