Sr. Customer Experience Data Analyst
Tasks
- Analyze customer performance for trends and risks
- Build daily weekly monthly reporting
- Develop Control Tower reporting
- Enable real time monitoring for escalations
- Improve reporting processes and data quality
- Maintain reporting accuracy across dashboards and reports
- Prepare customer facing materials for business reviews and white glove programs
- Support escalation tracking and issue resolution
- Surface trends root causes and opportunities
Perks/Benefits
- 401k match
- Employee assistance program
- Flex vacation
- Floating holidays
- Life and disability coverage
- Medical/Dental/Vision insurance
- Paid Company Holidays
- Paid parental leave
- Paid sick leave
- Wellness programs
Skills/Tech-stack
Business Intelligence | Data Analysis | Data Validation | Data Visualization | Event data | Exception Codes | Labor Tracking | Management systems | Operational Event Data | Reporting | SQL | WMS Scan Events | Warehouse Management | Warehouse Management Systems
Education
N/A
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