Sr Customer Support Representative (Vetify Fulfillment Representative) - Bilingual French/English

Tasks

• Collaborate with internal teams to resolve issues
• Escalate issues as needed
• Follow up on compliance task completion
• Guide suppliers through compliance workflows
• Identify and document product defects and usability gaps
• Monitor supplier progress
• Record and track customer inquiries
• Resolve customer complaints
• Verify submitted technical documents

Perks/Benefits

• Hybrid schedule
• Work from home option

Skills/Tech-stack

Bilingual communication | Compliance Management | Customer Service | Document verification | Microsoft Excel | Microsoft Word | Salesforce