Sr. Manager, Contact Interactions Analytics
WA-Headquarters, Building 5, United States
USD 96K-174K (estimate) Senior-level Full Time
Tasks
- Conduct statistical modeling for decision support
- Create executive presentations and narratives
- Deliver dashboards reports and visualizations
- Develop analysis plans and data cleansing
- Lead speech analytics team
- Manage end-to-end analytics project lifecycle
- Optimize interaction drivers analytics
- Own speech analytics platform configuration
- Perform database querying and data validation
- Provide cross functional data driven recommendations
- Support customer journey and contact center analytics
Perks/Benefits
- N/A
Skills/Tech-stack
AI Speech | AI Speech Tools | Azure | Business Intelligence | Contact center | Contact center analytics | Customer Journey | Customer Journey Analytics | Data Science | Data Storytelling | Data Visualization | Excel | Journey Analytics | MS SQL | Machine Learning | People leadership | Power BI | PowerPoint | Python | R | Reporting | SQL | Snowflake | Speech Analytics | Speech tools | Stakeholder management | Statistical Analysis | Tableau | Teradata
Education
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