Sr. Manager, Journey Optimization Solutions
Deerfield Township, OH, United States
USD 95K-130K (estimate) Senior-level Full Time
Tasks
- Apply exploratory diagnostic predictive analytics
- Collaborate cross functionally with stakeholders vendors and partners
- Communicate insights to senior leaders
- Deliver insights on time with quality and speed
- Design data schemas and workflows
- Identify customer behavior drivers
- Identify operational performance drivers
- Improve analytical processes tools and data infrastructure
- Lead analytical workstreams
- Streamline processes with analytics tools
- Translate data into executive insight narratives
Perks/Benefits
- 401k match
- Annual merit review
- Colleague resource groups
- Continuous learning
- Employee assistance program
- Health and wellness coverage
- Leadership development
- Merchandise discounts
- Paid Holidays
- Paid time off
- Performance-Based Incentives
- Tuition reimbursement
- Volunteer opportunities
Skills/Tech-stack
Analytics tools | Behavior Analysis | Contact center | Contact center optimization | Customer Behavior Analysis | Customer Experience | Customer behavior | Customer experience analytics | Data Infrastructure | Data Management | Data Modeling | Data Transformation | Data extraction | Diagnostic Analytics | Executive Communication | Experience Analytics | Exploratory analytics | Operational analytics | Predictive Analytics | Python | R | SQL | Stakeholder management | Workflow Management
Education
N/A
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