Sr Manager, VOC Insights and Analytics (Hybrid, Webster or Boston)
Tasks
- Analyze customer trends risks and experience gaps
- Build dashboards scorecards and reporting frameworks
- Develop segmentation retention driver and root cause analyses
- Establish analytics reporting and insight generation processes
- Evolve NPS and customer satisfaction survey programs into insights
- Lead customer intelligence and voice of the customer programs
- Lead executive reporting and presentations
- Manage and develop data analyst and analytics best practices
- Partner with data and BI teams to advance customer 360 capabilities
- Translate findings into executive recommendations
Perks/Benefits
- 401k profit sharing
- Flexible spending account
- Health savings account
- Life insurance
- Long-term disability
- Medical, dental & vision coverage
- Paid time off
- Short-term disability
- Tuition reimbursement
- Wellness programs
Skills/Tech-stack
Cause analysis | Churn modeling | Driver analysis | Excel | Journey analysis | NPS | Power BI | Predictive Analytics | Python | R | Retention modeling | Root Cause Analysis | Root cause | SQL | Segmentation
Education
N/A
Regions
Countries
States
Cities
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