Sr Support Engineer 1 (Blue Yonder Demand, Blue Yonder Fulfillment, Blue Yonder ESP, PLSQL)
Tasks
- Analyze issues and perform root cause analysis
- Collaborate with solution and technical architects
- Complete product certification courses
- Document product knowledge content
- Enhance product design for new business requirements
- Ensure data integrity
- Follow SLA for customer cases
- Improve customer KPIs
- Manage rollout deployments and change requests
- Monitor technical challenges and provide mitigation
- Provide permanent solution for customer problems
- Provide user support and verify business functions
- Stabilize systems during operations
- Support Blue Yonder Demand and Fulfillment solutions
Perks/Benefits
- N/A
Skills/Tech-stack
Azure | Cause analysis | PL/SQL | Performance Tuning | RDBMS | Root Cause Analysis | Root cause | SLA management | Testing
Education
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