Stage Customer Service Quality & Analytics - Nespresso
Tasks
- Build and maintain dashboards
- Collect quality and customer experience data
- Generate insights from data analysis
- Identify trends and anomalies
- Monitor service quality KPIs
- Perform root cause investigations
- Prepare reports and presentations
- Support digitalization and automation initiatives
- Validate and analyze customer feedback data
Perks/Benefits
Skills/Tech-stack
Customer Experience | Customer Feedback | Customer feedback analysis | Dashboarding | Data Analysis | Data Validation | Data Visualization | Data reporting | Excel | Feedback Analysis | Key Performance Indicators | Performance indicators | Power BI | Python | Reporting Automation | SQL
Education
Bachelor of Engineering | Bachelor of Science | Master of Science
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