Storage Backup Expert

Tasks

• Administer storage and backup systems
• Conduct problem management and root cause analysis
• Coordinate troubleshooting with other teams
• Lead technical escalations
• Maintain case documentation and SLA metrics
• Manage change records including rollback and testing
• Manage configuration management database entries
• Manage service relationship with customer
• Monitor environment for patch compliance
• Operate storage infrastructure
• Perform patch and security management
• Provide consulting support
• Reproduce issues and respond in timely manner
• Resolve incidents via telephone email remote sessions

Perks/Benefits

• N/A

Skills/Tech-stack

Backup Management | CMDB | Capacity Planning | Change Management | Cohesity | Commvault | Disaster Recovery | Ethernet | FCoE | Fibre Channel | Hyper-V | ISCSI | ITIL | Impact analysis | Incident Management | Linux | Linux Vulnerability | Linux Vulnerability Assessment | Microsoft Windows | Microsoft Windows Server | NAS | Patch Management | Performance Analysis | Problem Management | RHEL | Red Hat | Red Hat Satellite | Risk impact analysis | SAN | SUSE Linux | SUSE Manager | Satellite | Security auditing | ServiceNow | VMware | VMware vCenter | Veeam | Vulnerability Assessment | Windows server | Zerto